Accurx Triage is used for patient contact with the practice to request an appointment and to assist with administrative queries. It is a quick and simple online form which can be accessed by clicking on the link above. 

Our system means that appointment requests are reviewed by a clinician enabling patients to be offered advice electronically or be offered an appointment with the appropriate clinician, within an appropriate timeframe via a self-booking link.   Please note - same day booking links will expire on the day sent.

If you are unable to book via the self-booking link sent to you, please contact reception.

Our telephone lines and reception desk remain open for patient with accessibility needs, in which case a member of our reception team will complete the triage form with you over the phone or in person. 

Our reception team will no longer be directly booking your appointment without the request being triaged first.

Please note, patients are unable to book appointments via online services or other applications. 

Please add to the triage form your preference to wait for a preferred clinician if appropriate, for continuity.

• Mondays: All day
• Daily: After 4.30pm

Understanding our appointments 

Routine appointments are for: 

• issues that can wait a few days until the next available appointment 

• ongoing or long-term health conditions 

• medication reviews 

• general check-ups or follow-ups.

Urgent appointments are for: 

• problems that need attention sooner but are not emergencies 

• a new health problem that you haven’t told us about before 

• worsening symptoms that need attention today or soon 

• problems you're worried will get much worse if you wait longer.

Please do not use the online consultation tool for: 

• Emergencies – for emergencies such as chest pain, severe bleeding, or difficulty breathing, please go to A&E or call 999. 

If the Practice is closed, please telephone NHS 111.

Appointments at Chelmer Medical Partnership are at a premium and a missed appointment could have been used by another patient.

If you need to cancel or change any appointment, you can:

• Call the practice and choose the dedicated cancellation option 4
• Attend the practice in person to cancel 
• Complete the cancel an appointment form here 

Please help us to maximise appointment availability in the future. Your cooperation is very much appreciated.

Chelmer Medical Partnership has sadly had an alarming number of DNA’s reported for October 2026, 518 patients failed to attend their appointment. This averages approximately 23 appointments per day. 

SystmOnline is used for requesting repeat medication and viewing test results. You cannot book appointments via SystmOnline.

Please attend the surgery in person with photo ID to obtain a username and password. Once you have received your password please sign in within 24 hours. The login page for SystmOnline is under the prescription tab on the homescreen.

11 -15 year olds cannot have online access at Chelmer Medical Partnership.

A clinician can only visit you at home if you are bed bound and they deem that your medical condition requires a home visit. The clinician will decide how urgently a visit is needed.

To request a home visit please complete the Accurx Triage form at the top of the page. The form can be completed by a carer, friend or family member on the patients behalf.

GP Practices in your local area are working together as part of a Primary Care Network.

With our Enhanced Access Service patients can access appointments in the evening 18:30 – 20:00 or on a Saturday 09:00 – 17:00.

• Monday – Humber Road Surgery
• Tuesday – Tennyson House Surgery
• Wednesday – Tennyson House Surgery
• Thursday – Tennyson House Surgery
• Friday – Tennyson House Surgery
• Saturday – Tennyson House Surgery 

These appointments are a mix of face-to-face and telephone appointments with a range of healthcare professionals. To book an appointment complete the Accurx Triage form at the top of the page.

We are unable to deal with any other queries during these hours.

Once a referral has been made by the clinician, the patient must communicate with the health care provider to whom they have been referred to with any queries.

Please see below the relevant telephone numbers.

For follow up appointments at Broomfield Hospital following a referral, telephone the number on your referral letter

For Radiology referrals (which includes MRI and CT scans as well as x-rays and some ultrasound scans), telephone Broomfield Hospital Radiology Department on 01245 4430121

For Community Ultrasound referrals, telephone Essex Ultrasound on 01268 947000

For Endoscopy referrals telephone InHealth on 03332020300

For DEXA scans telephone 01245 516810

For adult ADHD referrals email epunft.midessex.adultadhd@nhs.net

For Provide community referrals/community paediatrician referrals including children’s ADHD and Autism telephone 03001310111

For adult Autism referrals telephone 03003039966

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Please complete the Accurx Triage form at the top of the page to request an appointment for your NHS travel vaccines. 

You can request a chaperone to accompany you during any procedures, tests or examinations.

Please speak to a member of the team to request a chaperone.